Frequently Asked Questions

We have got all the . Answers for the most FAQ's

Do you offer Finance / Buy Now Pay Later?

Yes, we offer ‘Slice It In 3 (Pay Later In 3) by Klarna. Check out all the Frequently Asked Questions about Klarna here.

What if there is a problem with my electric scooter?

If you are unfortunate enough for your scooter to develop a fault, please email us at info@doctorscooter.co.uk simply include your order number/delivery postcode with a brief explanation of the fault. We aim to get back to you within 24hrs

How old do you need to be to ride an adult e-scooter?

We recommend all riders are at least 16 years of age before riding an electric scooter.

Is it legal to use an e-scooter in the UK?

Yes, electric scooters are legal to own in the UK. It is legal to ride an electric scooter on private land.

Local councils have been working with rental providers to test the viability of electric scooters as a safe and effective mode of transport on road. The trial period has been extended until the end of November 2022 so that the most comprehensive evidence possible can be gathered.

Can you use an electric scooter in the rain?

Unfortunately, electric scooters aren’t designed to be used in the rain.

If you do choose to use an e-scooter in wet conditions, you run the risk of water damage which could void your manufacturer warranty if something goes wrong with your e-scooter at a later date.
 
 

What language is the manual in?

All the manuals will be in English. Depending on your scooter there may be other languages included.

 

 

What payments do you accept?

Doctor scooter accept a wide range of payment methods including finance.

 
 

Where do and don’t you deliver?

There’s nothing quite as exciting as receiving a brand new electric scooter straight to your front door. For all the details around how and where we deliver, view our Delivery terms located in the footer below.

We currently deliver to United Kingdom and Ireland. Unfortunately we cannot deliver scooters overseas.

 

How long does it take to deliver?

If you order before 2pm, Monday to Thursday, your order will be dispatched the same day and you will receive it the next business day.

Warranty

We have a 1-year warranty for our products meaning if there are battery issues during that time we will either replace, repair or refund the product.

 
 
 

Repairs

Sometimes your scooter may need some maintenance and repairs. Luckily we’re here with some useful information to help you.

Do you repair electric scooters?

Yes we repair electric scooter this time only in London door to door service.