Dokma Mini Electric Bike 400W 36V 7.8Ah

What the Warranty Covers, and for how long?

The Scooter is fully covered, including the electronics and battery, for 1 year from the date of purchase.

Who is the Warranty Provider? 
The warranty is provided by Doctor Scooter.

How Can a Customer Claim on the Warranty?
Contact Doctor Scooter by email info@doctorscooter.co.uk

What the Warranty doesn’t cover?

• Damage caused by vehicle modification using non-original accessories to modify the scooter
• Damage caused by violence and improper use or violent destruction
• Damages caused by traffic accidents
• Damage caused by natural or man-made water ingress, soaking
• The product sold does not match the time of the product warranty contract
• Damages after the warranty expiry date.

Estimated Time of Arrival for Orders placed on Mondays to Thursdays

Scooters and Bikes

Orders for scooters and bikes placed before 1:00pm – Monday to Thursday – will be dispatched same-day with an ETA between 8am to 6pm on the next working day.

Parts and accessories

Customers have the option to request for next day or 2-3 days delivery. Orders for parts and accessories placed before 1pm from Mondays to Thursdays will be given priority, especially for next day delivery requests.

Estimated Time of Arrival for Orders placed on Fridays to Sundays

Scooters and Bikes

Orders placed on Fridays after 12pm to 1pm on Mondays will be processed and dispatched on Monday with an ETA between 8am to 6pm on the next working day.

Parts and Accessories

Orders placed on Fridays after 12pm to 1pm on Mondays will be processed and dispatched on Monday with an ETA as requested (next day/ 2-3 days).

Estimated Time of Arrival for Orders placed before and during Bank Holidays

Orders placed after 1pm on the day before, during the weekend before and throughout bank holidays, will be processed and dispatched on the next working day.
NB. Late deliveries are expected for orders processed before bank holidays.

Parcel Redirection
Tracking numbers will be provided to customers to enable them redirect parcels or to pick up from the courier depots. Please call us on 02079987374 and choose the customer service option for further assistance.
Original Box and Packaging

Please keep hold of your original box/packaging for at least 30-days in the event you need to return the product to us – Please keep the Electric Scooter box safe.

Please see our Refund Policy for Terms & Conditions and more details.