Warranty

What the Warranty Covers, and for how long?

The Scooter is fully covered, including the electronics and battery, up to 1 year from the date of purchase.

Who is the Warranty Provider?
The warranty is provided by Doctor Scooter.

How Can a Customer Claim on the Warranty?
Contact Doctor Scooter by email info@doctorscooter.co.uk

What the Warranty doesn’t cover?

Damage caused by vehicle modification using non-original accessories to modify the scooter
Damage caused by violence and improper use or violent destruction
Damages caused by traffic accidents
Damage caused by natural or man-made water ingress, soaking
The product sold does not match the time of the product warranty contract
Damages after the warranty expiry date.

During the warranty period, if any of the following causes failure or damage your scooter or bike will not be covered by our quality assurance.

1) Failure to carry out proper maintenance in accordance with the manual.

2) The E-Scooter or E-Bike is used performing stunts and other dangerous actions which result in product damage.

3) Arbitrary dismantle or use of unoriginal spare parts.

4) Inappropriate operation, traffic accidents or other accidental collisions.

5) Damages caused by riding on uneven or untarred roads.

6) Use for business lease or transfer of ownership.

7) Natural disasters.

8) Caution! To claim your warranty you must present the original warranty book given to you at the time of purchase. Please keep it properly.

Quality Assurance

If the E-Scooter or E-Bike suffers issues within the warranty period, the Doctor Scooter will provide the complete after-sales service base on quality guarantee.

Part	Quality Problem	Warranty Period
Motor	Failure under normal operation	12 months
Accelerator	Can not be used under normal operation (except crash/other external damage)	6 months
Controller	Failure under normal operation	6 months
Battery	Can not charge/discharge or mileage is too short base on normal usage	12 months
Bodywork Structure	Under normal usage deformation, fracture, etc. Unable to be used.	12 months

Caution: In order to ensure the safety during your operation, please do not disassemble or modify the product without authorization. This will lead to some unforeseen potential safety problems effect your warranty. If problems arise during usage, please contact Doctor Scooter and we will try our best to resolve the issue.

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Warranty

Quality Assurance